Juliana Ponce de León (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect personal information when you visit www.julianaponcedeleon.com, place an order, enquire about a commission or otherwise contact us.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information, including your name, email address, telephone number and postal address.

Order information, including Products purchased, delivery information and correspondence relating to your order.

Commission information, including measurements and other information required to develop a Made-to-Measure or bespoke garment.

Payment information, where required to process a transaction. Payment card details are generally processed securely by our payment service providers and are not retained by us in full.

Technical information, including information about your device, browser, IP address and how you interact with the Site.

Marketing preferences, including whether you have chosen to receive communications from us.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery
Communicate with you about orders and enquiries
Provide customer service
Develop and manage Made-to-Measure and bespoke commissions
Process payments
Maintain and improve the Site
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations
Send marketing communications where you have consented to receive them

3. Marketing Communications

Where you have chosen to receive marketing communications from us, we may send information about collections, Products, events, editorial projects and other activities relating to Juliana Ponce de León.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

4. Sharing Your Information

We do not sell your personal data.

We may share information with service providers where necessary to operate our business, process orders and provide services to you. This may include payment providers, delivery and logistics providers, website and technology providers, professional advisers and other suppliers working on our behalf.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

5. Payment Information

Payments made through the Site are processed by third-party payment providers. We do not generally have access to or retain your full payment card details.

Those providers process personal information in accordance with their own privacy policies and security procedures.

6. Cookies and Similar Technologies

The Site may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the Site and improve its functionality.

Some cookies may be placed by third-party services used by the Site.

You can manage cookie preferences through your browser settings and, where available, through the cookie controls provided on the Site.

For further information, please refer to our Cookie Policy.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal and accounting obligations.

The appropriate retention period may vary depending on the type of information and the reason it is held.

9. Your Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Request transfer of certain personal information in a portable format
Withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner’s Office (ICO).

10. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

11. Children’s Privacy

The Site is not directed towards children, and we do not knowingly collect personal information from children for the purpose of making purchases or providing our services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

For questions about this Privacy Policy or the way we handle personal information, please contact: contact@julianaponcedeleon.com

COOKIE POLICY

Juliana Ponce de León (“we”, “us”, “our”) uses cookies and similar technologies on www.julianaponcedeleon.com (the “Site”).

This Cookie Policy explains what cookies are, how they may be used on the Site and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They can allow a website to remember information about your visit, operate certain functions and understand how visitors use the website.

How We Use Cookies

Depending on the services and functionality active on the Site, cookies may be used for:

Essential purposes

These cookies are necessary for the Site to function correctly, including functions relating to shopping, security and navigation.

Performance and analytics

These cookies may help us understand how visitors use the Site, such as which pages are visited and how the Site performs.

Functional purposes

These cookies may allow the Site to remember preferences and settings.

Marketing purposes

Where applicable and where the necessary consent has been obtained, cookies or similar technologies may be used to understand interactions with marketing content.

Third-Party Cookies

Some services used on the Site may place cookies or similar technologies on your device.

These may include website, analytics, payment, social media or advertising providers, depending on which services are active on the Site.

Third-party providers are responsible for their own processing of information in accordance with their respective privacy policies.

Managing Cookies

You can manage or disable cookies through your browser settings.

Where the Site provides a cookie preference tool, you can also use that tool to manage non-essential cookies.

Please note that disabling certain cookies may affect the functionality of the Site.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be published on this page.

Contact

If you have questions about our use of cookies, please contact: contact@julianaponcedeleon.com