Introduction

Welcome to Juliana Ponce de León. These Terms and Conditions govern your use of www.julianaponcedeleon.com (the “Site”) and the purchase of products and services from Juliana Ponce de León (“we”, “us”, “our”).

By using the Site or placing an order, you agree to these Terms and Conditions. Please read them carefully before placing an order.

Definitions “Customer”, “you” or “your” means the person using the Site or purchasing products or services from us.

“Products” means garments, accessories, objects and other products offered for sale through the Site.

“Order” means an order placed by you for Products through the Site or directly with us.

“Made-to-Order” means a Product produced following receipt of an individual customer order rather than held as finished stock.

“Made-to-Measure” means a garment developed and produced using an individual customer’s measurements and may include individual pattern development, toiles and fittings.

“Bespoke” means a garment designed and developed specifically for an individual client through our bespoke commissioning process.

Orders

When you place an order through the Site, you are making an offer to purchase the selected Product.

We will acknowledge receipt of your order by email. A contract between you and Juliana Ponce de León is formed when we confirm that your order has been accepted and production can proceed.

We reserve the right to decline an order where a Product is unavailable, there is an error in the description or price, or we are unable to fulfil the order.

Product Information

We take care to ensure that Product descriptions, imagery, measurements and prices displayed on the Site are accurate.

Colours may vary slightly depending on your device or screen settings. Minor variations may also occur in natural or specialist fabrics and materials.

Pricing and Payment

All prices displayed on the Site are in pounds sterling (£) and include applicable UK VAT where stated.

Payment must be made in full at the time of ordering unless otherwise agreed in writing.

We accept payment methods made available through the Site at the time of purchase.

For bespoke and Made-to-Measure commissions, payment terms will be confirmed separately in the relevant commission statement and invoice.

Made-to-Order Products

Many Products are produced specifically following receipt of an order.

The applicable production and delivery timeframe is stated on the relevant Product page. Production times may vary depending on the Product, availability of materials and the volume of orders being processed.

A Made-to-Order Product is not necessarily a bespoke or Made-to-Measure Product. Standard-size Products remain subject to the consumer rights applicable to them under UK law.

Made-to-Measure and Bespoke Commissions

Made-to-Measure and bespoke commissions are developed through an individual commissioning process. Details of the design, measurements, fittings, production, payment and delivery will be set out in the relevant commission statement.

Because these garments are developed specifically for an individual client, different cancellation and return rights may apply to those available for standard Products, subject always to applicable law.

Delivery

Delivery information, estimated production times and applicable shipping charges are provided on the Site or confirmed directly with you before your order is placed.

Please refer to our Delivery page for further information.

We are not responsible for delays caused by circumstances outside our reasonable control, including customs delays, strikes, severe weather, transport disruption or other unforeseen events.

Returns, Cancellations and Consumer Rights

Our Products may be subject to different cancellation and return rights depending on whether they are standard Products, Made-to-Order Products, Made-to-Measure garments or bespoke commissions.

Nothing in these Terms and Conditions limits or excludes any rights you have under applicable consumer law.

Where a Product is eligible for cancellation or return, the applicable procedure and timeframe will be provided in our Delivery and Returns information.

Nothing in these Terms affects your statutory rights in relation to Products that are faulty, incorrectly supplied or not as described.

Intellectual Property

All content on the Site, including but not limited to text, photography, imagery, graphics, logos, designs and other materials, is owned by or licensed to Juliana Ponce de León unless otherwise stated.

You may not reproduce, distribute, modify, publish or use any Site content or Product designs for commercial purposes without our prior written permission.

Website Use

You agree to use the Site only for lawful purposes and not to interfere with or attempt to compromise its operation, security or functionality.

Privacy

Your personal data is handled in accordance with our Privacy Policy.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, we are not liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Governing Law

These Terms and any contract between you and Juliana Ponce de León are governed by the laws of England and Wales.

If you are a consumer, you may also have mandatory rights under the laws of the country in which you live. Nothing in these Terms affects those rights.

Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page and will apply from the date they are posted, subject to applicable law.

Contact

For questions regarding these Terms and Conditions, please contact: contact@julianaponcedeleon.com